Before ordering service, we suggest reading our rules.
We commit ourselves to:
- Provide quality services.
- Ensure the safety of customer data, its anonymity and providing personal approach.
- Pre-notify the customer on payment; maintain a respectful attitude, in controversial circumstances to take his side.
- Quickly remove the cause for unforeseen circumstances and to compensate for the downtime in the double-billing rate.
- In case if will be problem with service on our fault we will refund money for unused period. (the size of the returned funds may not exceed the amount paid for services).
We have the right to:
- If the customer violates the rules, we can block it, without the possibility of a refund.
Also there are a number of commitments, which for its part, must comply with our clients - this will ensure a long collaboration, as well as get rid of unwanted problems.
- To make timely payment in the event of non-extension service of pre-contact us.
- Pre-alert technical support if there are problems with deferred payment, in the absence of funds.
- It is necessary to discuss under what purposes you buy our service
- Observe the restrictions and use the hosting services only for purposes specified in the purchase and in consequence.
The customer has the right to:
- Use services only for specified purpose wich was been agreed with support.
- Use the services of technical support.
- Operational get accurate information.
- For ethical reasons, and moral norms we are NOT allowed everything related to <18 and zоо роrn, drugs, projects aimed against government institutions and extremism.
- Hosting a phishing pages, spammer sites, botnet controllers, malware distribution (and other projects that may be related to Sраmhаus) on our service is prohibited.
- We are not responsible for the work of other services, as well as for poor-quality software that uses a client at work.
- Publication or disclosure of internal communications is strictly prohibited and may lead to a denial of service delivery.
Using our services implies that the customer is familiar with these Rules.